Privacy Policy

1.1 This Privacy Policy ("Policy") is issued by twc88 ("we," "us," "our"), the operator of the online gambling platform accessible at twc88.win ("the Platform"). This Policy applies to all personal data collected from users ("you," "your") who access, register on, or otherwise interact with the twc88 platform.

1.2 By registering an account on twc88, accessing the twc88 Login page, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

1.3 twc88 is committed to protecting the privacy and security of all personal data entrusted to us by our users. This Policy is designed to be transparent, accessible, and compliant with applicable data protection legislation, including the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2.1 twc88 collects the following categories of personal data:

(a) Registration Data: Full legal name, date of birth, email address, Malaysian mobile number, username, and password (stored in encrypted form). This data is collected when you create a twc88 account.

(b) Identity Verification (KYC) Data: A copy of your government-issued photo identification document (MyKad for Malaysian citizens, or passport for non-citizens), and where applicable, proof of ownership of the payment method used. This data is collected during the account verification process prior to any withdrawal being processed.

(c) Financial Data: Records of deposits, withdrawals, and transaction history on the twc88 platform. We do not store full payment card numbers or full bank account numbers; these are handled by our regulated third-party payment processors.

(d) Gaming Activity Data: Records of bets placed, games played, wager amounts, results, session duration, and bonus usage on twc88.

(e) Technical and Device Data: IP address, device type, browser type and version, operating system, and session timestamps collected automatically when you access the twc88 platform.

(f) Communications Data: Content of communications you send to twc88 customer support via live chat or email, including correspondence related to disputes, account queries, and responsible gaming requests.

3.1 twc88 uses collected personal data for the following purposes:

• Account Management: To create, maintain, and administer your twc88 account, including the twc88 Login authentication system and KYC verification processes.
• Transaction Processing: To process deposits and withdrawals via Touch n Go eWallet, Boost, FPX, Maybank, CIMB, Public Bank, and Visa/Mastercard in Malaysian Ringgit (MYR).
• Legal Compliance: To comply with applicable anti-money laundering (AML) legislation, know-your-customer (KYC) obligations, gaming regulatory requirements, and other legal obligations applicable to twc88 as a licensed gambling operator.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, multi-accounting, and other prohibited conduct as defined in the twc88 Terms & Conditions.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behaviour and to administer responsible gaming tools including deposit limits, loss limits, and self-exclusion.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, design, and content of the twc88 platform.
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates to users who have opted in to receive such communications. You may withdraw this consent at any time via your account settings.
• Customer Support: To respond to enquiries, process complaints, and resolve disputes submitted through the twc88 support system.

4.1 twc88 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to upon registration — including account management, transaction processing, and customer support.
• Legal Obligation: Processing required to comply with applicable law, including AML regulations, KYC obligations, and gaming licensing requirements.
• Legitimate Interests: Processing for fraud prevention, platform security, and improving the twc88 user experience, where such interests are not overridden by your privacy rights.
• Consent: Processing for direct marketing communications, where you have given explicit opt-in consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5.1 twc88 does not sell, rent, or trade your personal data to any third party for commercial purposes.

5.2 twc88 may share your personal data with the following categories of third parties, strictly for the purposes set out in this Policy:

• Payment Processors: Regulated third-party payment service providers (including e-wallet operators and FPX payment gateway providers) necessary to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC service providers engaged to verify identity documents submitted during the account verification process.
• Game Technology Providers: Licensed game software providers whose platform is integrated into twc88 (including live casino and slot providers), who may receive limited session data necessary to deliver their services.
• Legal and Regulatory Authorities: Law enforcement agencies, regulatory bodies, and courts where twc88 is legally required to disclose data by applicable law, court order, or regulatory direction.
• Security and Fraud Prevention Services: Third-party services engaged to detect and prevent fraud, money laundering, and platform abuse.

5.3 All third-party service providers engaged by twc88 are required by contract to handle personal data securely, use it only for the specified purpose, and comply with applicable data protection laws.

6.1 twc88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations.

6.2 Account data and transaction records are retained for a minimum of five (5) years following account closure, in accordance with AML and gaming regulatory record-keeping requirements.

6.3 KYC documentation is retained for the duration of the account relationship and for a minimum of five (5) years thereafter, or such longer period as required by applicable law.

6.4 Where personal data is no longer required for any legitimate purpose or legal obligation, twc88 will securely delete or anonymise that data in accordance with our data destruction procedures.

7.1 twc88 uses cookies and similar tracking technologies to operate the platform, maintain your logged-in session via the twc88 Login system, remember your preferences, and analyse platform usage.

7.2 The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the platform to function — including session management, security tokens, and the twc88 Login authentication process. These cannot be disabled without impairing platform functionality.
• Functional Cookies: Used to remember your language preferences, display settings, and other personalisation options.
• Analytics Cookies: Used to collect aggregated, anonymised data about how users navigate and interact with twc88, helping us to improve the platform experience.

7.3 You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to log in and use the twc88 platform.

8.1 twc88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and the twc88 platform;
• Encrypted storage of passwords using one-way hashing algorithms;
• Two-factor authentication (2FA) available for all twc88 accounts;
• Role-based access controls limiting employee access to personal data to those with a legitimate operational need;
• Regular independent security audits and penetration testing of the twc88 platform;
• Automatic session timeout and idle logout features on the twc88 Login system.

8.2 While twc88 takes all reasonable precautions to protect your data, no internet transmission or data storage system is 100% secure. If you become aware of any unauthorised access to your twc88 account, you should notify twc88 customer support immediately.

9.1 Subject to applicable data protection law, you have the following rights in relation to your personal data held by twc88:

• Right of Access: You may request a copy of the personal data twc88 holds about you.
• Right of Correction: You may request that inaccurate or incomplete personal data be corrected. You can update many account details directly via the twc88 account dashboard.
• Right to Withdraw Consent: Where processing is based on consent (such as marketing emails), you may withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to Restrict Processing: In certain circumstances, you may request that twc88 restrict the processing of your personal data.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing.

9.2 To exercise any of these rights, please contact twc88 customer support via live chat or email. Requests will be processed within thirty (30) days, subject to identity verification. Please note that certain data retention obligations (arising from legal requirements) may limit twc88's ability to comply with deletion requests in full.

10.1 The twc88 platform is strictly intended for adults aged 21 and above. twc88 does not knowingly collect personal data from individuals under the age of 21. If twc88 becomes aware that a registered account is held by a person under 21, that account will be immediately suspended and all personal data deleted or anonymised, except where retention is required by law.

10.2 If you believe a minor may have registered or accessed the twc88 platform, please notify customer support immediately via live chat.

11.1 The twc88 platform may contain references to third-party game providers and payment processors. These third parties have their own privacy policies, which govern their collection and use of data within their own systems. twc88 is not responsible for the privacy practices of third-party services integrated into the platform.

12.1 twc88 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via the email address on file or via a prominent notice on the twc88 platform, with no less than seven (7) days' advance notice. Continued use of the twc88 platform following the effective date of a revised Policy constitutes acceptance of that revised Policy.

13.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by twc88, please contact the twc88 Data Protection team via:

• Live Chat: Available 24/7 via the twc88 platform.
• Email: [email protected] (plain text — not a clickable link).

13.2 All data protection enquiries will be acknowledged within five (5) business days and resolved within thirty (30) calendar days, subject to complexity.