This Privacy Policy explains how twc88 collects, uses, stores, and protects the personal data of all users of the twc88 platform at twc88.win. We are committed to handling your information responsibly and transparently in accordance with applicable data protection laws.
Last Updated: 1 June 20261.1 This Privacy Policy ("Policy") is issued by twc88 ("we," "us," "our"), the operator of the online gambling platform accessible at twc88.win ("the Platform"). This Policy applies to all personal data collected from users ("you," "your") who access, register on, or otherwise interact with the twc88 platform.
1.2 By registering an account on twc88, accessing the twc88 Login page, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
1.3 twc88 is committed to protecting the privacy and security of all personal data entrusted to us by our users. This Policy is designed to be transparent, accessible, and compliant with applicable data protection legislation, including the Personal Data Protection Act 2010 (PDPA) of Malaysia.
2.1 twc88 collects the following categories of personal data:
(a) Registration Data: Full legal name, date of birth, email address, Malaysian mobile number, username, and password (stored in encrypted form). This data is collected when you create a twc88 account.
(b) Identity Verification (KYC) Data: A copy of your government-issued photo identification document (MyKad for Malaysian citizens, or passport for non-citizens), and where applicable, proof of ownership of the payment method used. This data is collected during the account verification process prior to any withdrawal being processed.
(c) Financial Data: Records of deposits, withdrawals, and transaction history on the twc88 platform. We do not store full payment card numbers or full bank account numbers; these are handled by our regulated third-party payment processors.
(d) Gaming Activity Data: Records of bets placed, games played, wager amounts, results, session duration, and bonus usage on twc88.
(e) Technical and Device Data: IP address, device type, browser type and version, operating system, and session timestamps collected automatically when you access the twc88 platform.
(f) Communications Data: Content of communications you send to twc88 customer support via live chat or email, including correspondence related to disputes, account queries, and responsible gaming requests.
3.1 twc88 uses collected personal data for the following purposes:
4.1 twc88 processes your personal data on the following legal bases:
5.1 twc88 does not sell, rent, or trade your personal data to any third party for commercial purposes.
5.2 twc88 may share your personal data with the following categories of third parties, strictly for the purposes set out in this Policy:
5.3 All third-party service providers engaged by twc88 are required by contract to handle personal data securely, use it only for the specified purpose, and comply with applicable data protection laws.
6.1 twc88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations.
6.2 Account data and transaction records are retained for a minimum of five (5) years following account closure, in accordance with AML and gaming regulatory record-keeping requirements.
6.3 KYC documentation is retained for the duration of the account relationship and for a minimum of five (5) years thereafter, or such longer period as required by applicable law.
6.4 Where personal data is no longer required for any legitimate purpose or legal obligation, twc88 will securely delete or anonymise that data in accordance with our data destruction procedures.
7.1 twc88 uses cookies and similar tracking technologies to operate the platform, maintain your logged-in session via the twc88 Login system, remember your preferences, and analyse platform usage.
7.2 The following categories of cookies are used:
7.3 You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to log in and use the twc88 platform.
8.1 twc88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
8.2 While twc88 takes all reasonable precautions to protect your data, no internet transmission or data storage system is 100% secure. If you become aware of any unauthorised access to your twc88 account, you should notify twc88 customer support immediately.
9.1 Subject to applicable data protection law, you have the following rights in relation to your personal data held by twc88:
9.2 To exercise any of these rights, please contact twc88 customer support via live chat or email. Requests will be processed within thirty (30) days, subject to identity verification. Please note that certain data retention obligations (arising from legal requirements) may limit twc88's ability to comply with deletion requests in full.
10.1 The twc88 platform is strictly intended for adults aged 21 and above. twc88 does not knowingly collect personal data from individuals under the age of 21. If twc88 becomes aware that a registered account is held by a person under 21, that account will be immediately suspended and all personal data deleted or anonymised, except where retention is required by law.
10.2 If you believe a minor may have registered or accessed the twc88 platform, please notify customer support immediately via live chat.
11.1 The twc88 platform may contain references to third-party game providers and payment processors. These third parties have their own privacy policies, which govern their collection and use of data within their own systems. twc88 is not responsible for the privacy practices of third-party services integrated into the platform.
12.1 twc88 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via the email address on file or via a prominent notice on the twc88 platform, with no less than seven (7) days' advance notice. Continued use of the twc88 platform following the effective date of a revised Policy constitutes acceptance of that revised Policy.
13.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by twc88, please contact the twc88 Data Protection team via:
13.2 All data protection enquiries will be acknowledged within five (5) business days and resolved within thirty (30) calendar days, subject to complexity.
Privacy at twc88 isn't an afterthought — it's built into the platform from the ground up. Here's what that looks like in practice.
Every connection between your browser and twc88 — including the twc88 Login page and all transaction pages — is protected by 256-bit SSL encryption. Your data cannot be intercepted in transit.
twc88 collects only the data strictly necessary to operate the platform, verify your identity, and comply with legal obligations. We do not collect data speculatively or beyond what the platform requires.
twc88 does not sell, rent, or trade your personal data to third parties for commercial purposes — ever. Data is shared only with service providers necessary to operate the platform, under strict contractual data protection obligations.
twc88 offers SMS-based 2FA for all accounts. Enabling 2FA means that even if your password is compromised, an attacker cannot access your twc88 account without your registered mobile number.
twc88's data practices are aligned with Malaysia's Personal Data Protection Act 2010 (PDPA). You have the right to access, correct, and withdraw consent for the processing of your personal data at any time.
The twc88 support team is available 24/7 to handle privacy enquiries, data access requests, and data correction requests. All data protection queries are acknowledged within 5 business days.
Your privacy is protected. Your data is secure. Your funds are safe. Now all that's left is to enjoy Malaysia's most complete online gambling platform — sports betting, live casino, slots, Toto 4D and poker, all in MYR. 21+ only.